As your trusted Hornsey florist, Flower Delivery Hornsey is dedicated to providing every household and business in our community with the freshest, most beautiful flowers. Our Fresh Flowers Guarantee means you can order with total confidence, knowing your bouquet or arrangement will arrive bursting with life and fragrance.
Your satisfaction is our priority. If you receive flowers that appear damaged or not up to standard on arrival, please let us know on the day of delivery, or within 24 hours. We request that you provide clear photos of the damaged or unsatisfactory product so we can assess and respond swiftly. Our florists will review your case and ensure a fair and speedy resolution.
We guarantee the freshness of all our flowers for a minimum of five days from delivery, given appropriate care (cool environment, regular water changes, and trimming stems). Most arrangements should last even longer, depending on flower types and care. Should you have any concerns about longevity or unexpected wilting within this freshness window, please contact us immediately so we can investigate and help.
If your flowers arrive damaged, are not as described, or fail to meet our Freshness Guarantee, you are eligible for a choice of:
Refunds or replacements are generally processed once our team reviews the provided evidence and confirms the issue. Please allow a short time for processing. Our aim is always to resolve matters quickly and fairly, to leave you feeling delighted with our service.
We take all feedback seriously and strive to improve wherever possible. If you have a complaint regarding your order, our service, or your delivery experience, please contact us promptly with relevant details and any supporting photos. Our customer care team will acknowledge your complaint within one working day and provide a resolution as soon as possible – usually no later than three working days from your initial contact.
We treat every complaint with respect, discretion, and an open mind. Your satisfaction is our reputation, and we value your trust as part of the Hornsey community.
As a local florist, we are proud to serve Hornsey’s households and businesses with personalised service and exceptional quality. Our returns and complaints process is designed for your peace of mind, ensuring you can enjoy every order with total confidence in quality, freshness, and care.
If you have any concerns or feedback, please don’t hesitate to get in touch. Your happiness with our flowers and service is our greatest reward.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
