These Terms & Conditions ('Terms') apply to all contracts for the online purchase and delivery of flowers and related products ('Products') between Flower Delivery Hornsey ('We', 'Us', 'Our') and the customer ('You', 'Your'). These Terms govern your use of our online flower delivery services available for Hornsey and surrounding areas. By placing an order via our website, you agree to be bound by these Terms.
Our flower delivery service is available to individuals aged 18 and over who are based in Hornsey and surrounding areas. By using our website, you warrant that you are legally capable of entering into a binding contract and that you meet our eligibility requirements. We reserve the right to refuse any order where we reasonably believe that these requirements are not met.
Your order constitutes an offer to us to buy the Products. All orders are subject to acceptance by us, at which point we will confirm such acceptance by sending you a 'Confirmation Email' that confirms the details of your order. Until this confirmation is sent, no binding contract exists between you and us.
To place an order for flower delivery in Hornsey, simply select your chosen flowers and any additional products, add them to your online basket, and complete the checkout process. You will be required to provide accurate personal details, including recipient details and delivery address within our service area. It is your responsibility to ensure the information you provide is correct and complete.
Upon placing your order, you will receive an acknowledgment email summarising the order details. This does not constitute acceptance of your order—acceptance occurs only when you receive our Confirmation Email, as stated above.
All Products are subject to availability. Whilst we aim to display the most accurate stock information, flowers are natural products and seasonal factors may affect availability. In the event that your chosen flowers are unavailable, we reserve the right to substitute with a similar variety, colour, or value. Where possible, we will notify you of significant substitutions before delivery.
All prices for flower delivery in Hornsey and surrounding areas are clearly stated on our website in GBP and include VAT where applicable. Delivery charges, if any, will be stated separately before you complete your order. We reserve the right to change our prices at any time, though such changes will not apply to orders already confirmed.
Payment must be made in full at the time of ordering via the secure payment methods offered on our website. We accept payments from major debit and credit cards, as well as any other options listed at checkout. Your payment will be processed securely, and we will not store your card details.
We offer flower delivery throughout Hornsey and the surrounding areas as displayed on our website. Please provide accurate delivery details at checkout. Delivery times are subject to availability, and while we strive to deliver on your requested date, specific delivery times cannot be guaranteed. We are not responsible for deliveries delayed due to circumstances beyond our reasonable control (for example, adverse weather conditions or incorrect delivery details).
Should we be unable to deliver your order for reasons outside our control, we will attempt to notify you and arrange for redelivery or collection where feasible.
If the recipient is not available at the delivery address, we will follow the instructions provided at checkout (if any). Otherwise, we may leave the Products in a safe location, with a neighbour, or return the flowers to our premises for redelivery at an additional charge. We will notify you or the recipient if this occurs. Please ensure that the recipient is able to receive the delivery during the scheduled time frame to avoid disappointment.
If you wish to cancel or amend your flower delivery order, please contact us as soon as possible. Due to the perishable nature of our Products, cancellations or amendments must be requested at least 24 hours before the scheduled delivery date. Cancellations requested after this time may not be possible, and you may be liable for the full cost of your order.
In the event of an order being cancelled in line with our cancellation period, we will refund your payment in full using the original payment method. Refunds may take up to 5 working days to be processed by your card issuer.
Due to the perishable and bespoke nature of our Products, returns are generally not accepted unless the Products are defective or not as described. If you are not satisfied with your purchase, please contact us within 24 hours of delivery, along with photographic evidence, if applicable. We may offer a replacement or a refund at our discretion where the Products are shown to be faulty or do not meet the description.
Refunds, if offered, will be processed promptly using the original payment method. This does not affect your statutory rights.
Our liability for any losses you may incur as a result of us breaching these Terms is strictly limited to the purchase price of the Products you ordered. We shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or flower delivery services.
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
We shall not be liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to extreme weather, natural disasters, strikes, accidents, or acts of government. In such circumstances, we will notify you as soon as possible and work to resolve the situation promptly.
We collect, store, and use your personal data in accordance with our Privacy Policy and in compliance with UK data protection laws. Your information is used solely for processing your order and fulfilling the delivery of our Products. We do not sell or share your personal information with third parties except as required to complete the delivery process.
You are responsible for providing accurate and complete information when placing your order, including correct delivery details and any specific instructions. We will not be liable for non-delivery or delayed delivery due to incorrect or incomplete information provided by you.
You must not use our website or services for any unlawful purposes or in any way that could damage our reputation or business.
All content on our website, including but not limited to images, text, logos, and designs, is our exclusive property or that of our licensors. It is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, or distribute any part of our website or its content without our prior written consent.
We reserve the right to update or amend these Terms at any time. Any changes will be posted on our website and will take immediate effect for new orders. It is your responsibility to review these Terms before making a purchase.
If any provision in these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining Terms, which will remain in full force and effect.
These Terms & Conditions, and any contracts formed under them, are governed by and construed in accordance with the laws of England and Wales. Disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions, complaints, or require further clarification about our Terms & Conditions for flower delivery in Hornsey and the surrounding area, please use the contact form provided on our website. We take all feedback and complaints seriously and will respond as promptly as possible.
These Terms & Conditions apply to all contracts for flower delivery services made with customers in Hornsey and the wider surrounding area through our website. Your statutory rights remain unaffected.
Thank you for choosing Flower Delivery Hornsey.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hornsey, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hornsey.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
